Any way, the telephone reconnection saga is proving to be more trying than the passport saga (see the entries for June 6-17, 2005 ....and by the way I did witness another lady in the GPO yesterday trying to convince the passport officer that she had a birth certificate, a marriage certificate, and various forms of ID, but he was not going to allow it....that another story )
The problem with phone issues is
- The call centres don't have enough technical expertise and so constantly pass the calls around...to alleviate their pain I think
- You never speak to the same person twice, so there is no continuity
- They don't log their calls properly, so there is not continuity
- They can't even get their phone numbers right, so there is no continuity.
- Technicians are now contractors, so they cannot make independent decisions
- Their reports are slow getting back into the system so there is little continuity
- Even when they do get back into the system they do not flow evenly through it so there is at best erratic continuity.
I am hopeful, but not optimistic, that it may all be sorted out my mid next-week
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