Friday, 3 May 2013
Not rocket science
I have spent well over an hour today trying to get my Seniors Card & MetroCard to show up what balance I have on my MetroCard.
The process seems UNFRIENDLY....and I seem to keep going round and round in circles
I am not a computer ignoramus...but wonder about the (many) older people I know who are quite bright but shouldn't have to deal with a system that is obviously ill thought out and dysfunctional.
When finally I gave up and went to the newsagent to manually recharge my card, the lady in the shop could tell me that "they are obviously having quite a lot of problems"....This is not rocket science.
Copying to minister and various politicians