Not rocket science

I have spent well over an hour today trying to get my Seniors Card & MetroCard to show up what balance I have on my MetroCard.


The process seems UNFRIENDLY....and I seem to keep going round and round in circles

I am not a computer ignoramus...but wonder about the (many) older people I know who are quite bright  but shouldn't have to deal with a system that is obviously ill thought out and dysfunctional.

When finally I gave up and went to the newsagent to manually recharge my card, the lady in the shop could tell me that "they are obviously having quite a lot of problems"....This is not rocket science.

Copying to minister and various politicians